TERMS AND CONDITIONS

The customer acknowledges and agrees to the Upstate Picnic Company terms and

conditions below.

PAYMENT

A non-refundable 50% deposit is required at the time of booking.

Any remaining balance is due by your event time. Without full payment, setup

of the event will not occur.

Delivery is free throughout greater Albany, including Albany, Schenectady, Troy, Colonie,

Latham, Clifton Park, Guilderland, and Rotterdam.

View our free service area map here.

Outside that area it is $1.00 per mile, measured from zip code 12303.

CANCELLATION

Cancellations made less than 7 business days before the event will result in

loss of any deposits paid. Notice must be provided at least 7 business days

before your scheduled event.

No refunds will be offered due to inclement weather. If weather affects your

picnic, you'll have the opportunity to move to an indoor location or reschedule

to a future available date.

If a picnic is rescheduled due to inclement weather, you'll have up to 180 days

to use your credit toward booking a new event.

TIME ALLOCATION

Your event begins and ends at the written times finalized during booking. The

event begins at the written start time, not when you arrive.

If you extend beyond the agreed time window, you agree to pay an additional fee

of $75 per hour for each extra hour, charged to your card.

If you wish to leave earlier than your booked end time, please contact staff at

least 30 minutes beforehand. Do not leave your picnic unattended until our team

arrives to pack up. You are responsible for all property until staff arrive.

If a customer is more than 30 minutes late to the agreed start time, the

customer forfeits the event and cleanup will begin.

SAFETY AND SECURITY

The client is responsible for supervising all Upstate Picnic Company rental

items until they are collected by staff.

If rental items are stolen, the client must contact Upstate Picnic Company

immediately, and the client agrees to cover the cost of the stolen items.

Upstate Picnic Company is not responsible for any injuries sustained when the

client or a guest moves incorrectly or misuses items against the recommendations

or instructions of Upstate Picnic Company.

LOSSES AND DAMAGE

All equipment supplied on hire is the property of Upstate Picnic Company. Any

damage, loss, or extensive cleaning will result in fees billed to you, the

customer. The customer is responsible for any loss or damage to any items

supplied by Upstate Picnic Company.

Fees will be applied for replacement at the full cost of purchasing a new

item. These fees are payable within 7 days of the loss or damage unless agreed

otherwise. The customer shall pay for all equipment damage or loss, however

caused, during the period of the booked event.

Damages include but are not limited to: improper use of equipment;

disappearance of equipment; damage to or loss of equipment for any unknown

cause; cigarette burns on any furniture or décor. Smoking is not permitted on

or near Upstate Picnic Company property. Red wine and other staining products,

spills, or stains on any furniture or décor, and chewing gum stuck to any

plates, furniture, or other rented items belonging to Upstate Picnic Company,

are also the customer's responsibility.

Any items with flammable properties will not be lit during the booking.

ADVERTISING

Upstate Picnic Company has the right to use photos, videos, and any other

promotional assets of our creative work for promotional purposes. Unless you

inform us in writing that you wish to opt out of having your event used for

promotional purposes, we will assume we have your approval. Upstate Picnic

Company will never use the faces of children in our advertising without written

approval from a guardian. All creative work performed and provided by Upstate

Picnic Company must be credited accordingly. All publications, including but not

limited to media, print, blogs, and social media, must credit us and our vendors

in a manner native to the publishing platform.